international shipping

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kai has partnered with a trusted third-party company, international checkout, to fulfill orders for our international customers. simply put the items you wish to purchase in your shopping cart and choose the "international checkout" option. your items will be transferred to international checkout for processing. you may pay by international credit card, paypal or bank transfer. international checkout will process your order, including billing, shipping and customer service. once your order is completed, all inquiries should be directed to international checkout at

which countries do you ship to?

international shipping is currently available to many countries, the countries kai currently does not ship to are australia, new zealand, asia, and the uk. our third party vendor, international checkout, will ship to all destinations around the world including apo / fpo addresses.

can i check the status of my international order?

to check the status of your order or track your package, please login to your international checkout account at:

who should i contact with questions about my international order?

all inquiries regarding your international order should be directed to international checkout at:


phone:       usa and canada: +1.866.682.0641

                 denmark phone: +45.36.950312

                 sweden phone: +46.4069.35779

                 finland phone: +358.(02)3619.0437

                 brazil phone: +55.(11)3717.5368

                 mexico phone: +52.558.421.8266

                 all others: +001.310.601.8196

please visit the international checkout customer service page for more information and phone numbers in your area.

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