kai fragrance
frequently asked questions about your favorite products
-
our signature kai fragrance is a light and intoxicating scent of gardenia wrapped in white exotics. kai *rose has the same base fragrance, but also has a romantic note of rose absolute.
-
yes, kai is meant to be layered! you can layer products from the same collection and you can also combine signature and rose.
-
kai body glow is a hydrating, dry oil spray that sinks into the skin soon after application leaving the skin dewy, not oily.
-
kai shampoo and conditioner is ideal for all hair types, colors and lengths. our formulas combine moisturizing argan oil with strengthening glycolic acid to leave hair feeling healthy, soft, shiny and subtly kai-scented.
-
the intensity and reach of the reed diffuser can be customized based on the number of reeds used: for a small space use 3-6 reeds. for a larger space use all reeds. gently flip reeds weekly to renew fragrance throw.
-
all kai products are vegan, cruelty free (leaping bunny certified) and made with recyclable packaging.
-
yes! the body buffer should last approximately 30 washes. the hypo-allergenic sponge can then be repurposed to continue using as an exfoliator. (just add body wash!)
-
the environment is very important to kai - all products are paraben, sulfate, phthalate, and phosphate-free. our packaging is recyclable, and all products are made in the u.s.a. and cruelty free.
-
kai is universally loved and meant for everyone to wear. the body wash, body butter, and candles are favorites of our male kai fans.
kai devotee program
frequently asked questions about our subscription program
-
as a kai devotee, you'll enjoy 10% off your recurring orders, along with free shipping and samples. simply choose your preferred delivery frequency—every 30, 60, or 90 days—and we'll automatically send your favorite kai products to you. there’s no obligation, and you can modify or cancel your subscription anytime.
-
yes! you can easily modify your subscription at any time. whether you need to change your delivery frequency, update your product selection, or pause your subscription, you have full control. all updates can be made directly through your account.
-
no, there’s no long-term commitment. you can cancel your subscription at any time without any penalties. the subscription renews automatically, but you’re free to adjust or cancel whenever it suits you.
fragrance sampler
frequently asked questions about our fragrance sampler
-
you will receive a site credit equivalent to every dollar you spend on fragrance samplers ($10 per pack). site credit/discounts must be redeemed in separate orders and cannot be combined.
-
the code for your site credit/discount is printed on the card included with your fragrance sampler delivery. if you need a new code, please do not hesitate to contact us.
-
only the cost of the fragrance sampler ($10) will be awarded to you in the form of a site credit/discount.
-
it depends how much product you use. some customers comfortably use one lotion sample packette 2-3 times and perfume vial 5-10 times. please note that you cannot re-seal the lotion sample packette once it has been opened.
-
fragrance samplers are considered final sale and are not eligible for return or exchange.